Terms of Service Policy

Last updated: 18 Jan 2024

Welcome to GRIVITY – your strategic partner in innovative marketing solutions. In this document, "the Agency", "We", and "Us" refer to GRIVITY, dedicated to providing exceptional services outlined in our comprehensive service policy. We believe in transparency, effective communication, and delivering results that exceed expectations. By engaging with us, you enter into a collaborative partnership where client and Agency commitments are clearly defined. Read on to understand the guidelines, expectations, and framework that govern our working relationship. Your success is our priority, and this service policy is designed to ensure a seamless and mutually beneficial collaboration.

Scope of Services

The Agency specialises in providing social media campaigns, PPC advertising campaigns, search engine optimisation (SEO) services, website design and development, web domains, email hosting and marketing automation services. The scope of services will be outlined in the project proposal or contract between the Agency and the client.

Client Responsibilities

The client is responsible for providing necessary information or materials for the assigned project within agreed-upon timelines. Timely cooperation is essential for the successful execution of marketing strategies. The Agency will provide drafts or proofs as per the pre-project approvals. The client is responsible for reviewing and providing timely feedback and sign-offs to ensure project progress within the agreed-upon timeline.

Timeline and Deliverables

The agreed-upon proposal or contract will outline each service's commencement dates, timelines, and specifications. The Agency requires a reasonable amount of time for quality assurance. While the Agency will strive to meet short timeframes and forced turnarounds, achieving standard quality within those constraints may only sometimes be feasible.

Publisher Rights

The client acknowledges that while they submit content for advertisements or the website, the Agency reserves the right to approve or reject such content based on its discretion. The Agency will make reasonable efforts to work with the client to achieve desired outcomes, but approval is not guaranteed.

Communication Protocols

Communication will primarily occur through preferred communication channels, e.g. email, phone, video conferencing or in-person meetings. Regular updates will be provided as outlined in the project timeline.

Billing and Payment Terms

The project proposal or agreement will outline billing details, including the payment structure, methods accepted, and invoicing frequency. Late fees may apply for overdue payments.

Refund Policy

The Agency is committed to delivering high-quality services. If the client is dissatisfied with the services provided, the Agency will review the concerns on a case-by-case basis. Refunds will not be granted for services that have already been completed or for any out-of-pocket expenses incurred by the Agency during the project.

Intellectual Property Rights

All intellectual property developed by the Agency during the engagement will be owned by the Agency unless otherwise specified in writing. The project agreement may outline the usage rights granted to the client.

Confidentiality and Non-Disclosure

The Agency agrees to keep all client information confidential. Both parties agree not to disclose proprietary information to third parties. This agreement remains in effect during and after the termination of the engagement.

Termination Clause

Either party may terminate the agreement with written notice under the conditions outlined in the project agreement. Termination fees, if applicable, will be detailed in the contract.

Performance Metrics and Reporting

The Agency will establish key performance indicators (KPIs) to measure the success of marketing efforts. The project proposal or contract will outline the performance reporting schedule.


The Agency makes no guarantees, representations, or warranties regarding the effectiveness or results of the marketing services provided. Results may vary, and the Agency is not liable for any outcomes, including but not limited to changes in client revenue, website traffic, or other key performance indicators. The client acknowledges that success in marketing efforts depends on various factors, including market conditions, competition, and the client's business practices.

The Agency is not responsible for any loss or damage incurred by the client due to external factors, including changes in search engine algorithms, social media policies, or other third-party platforms. The client is responsible for regularly reviewing and adapting their strategies in response to industry changes.

The client acknowledges that the Agency is not a guarantor of business success and that the client's business decisions are the client's responsibility.

The Agency reserves the right to modify, update, or discontinue any aspect of the services provided as deemed necessary for business operations.

Dispute Resolution

Any disputes arising from this agreement will be resolved through negotiation/mediation/arbitration. Legal action may be pursued if these methods cannot achieve resolution.

Changes and Revisions

Changes to the scope of work or revisions to the strategy must be agreed upon in writing by both parties. Additional work outside the scope of the original contract might attract additional charges.

Compliance with Laws

Both parties agree to comply with all applicable laws and regulations, including marketing, data protection, and privacy.