Trade businesses
You’re on the tools. We answer the phone.
Every missed call is a job for the tradie down the road. We build AI receptionists and automation for trade businesses, so every call is answered and the schedule stays full.
- 24/7 call answering
- Automatic scheduling
- Quote follow-up
- 01missed call
- 02AI answers
- 03job captured
- 04booked
- 05reminder sent
Every missed call is a job you didn’t quote
A single trade job can be worth anywhere from hundreds to thousands of dollars. When your phone goes unanswered — while you’re on a roof, under a house or driving between jobs — that enquiry goes to your nearest competitor. Not because your work is worse. Because they picked up the phone and you didn’t.
Every missed call is a job your competitor quoted instead.
The numbers are confronting
- Missed calls
- Trade businesses miss a significant share of inbound calls during working hours alone — before accounting for after-hours enquiries.
- No callbacks
- The majority of callers who reach voicemail do not leave a message and do not call back.
- Competitor speed
- Most customers book with the first tradie who responds. Speed to answer is the single biggest factor in winning the job.
The problem
Running a trade business is harder than it looks from the outside
Between missed calls, manual scheduling, chasing invoices and endless back-and-forth with customers, your office is overwhelmed, and jobs are slipping through the cracks.
Missed job enquiries
When you’re on the tools, your phone goes to voicemail. Most callers don’t leave a message — they call the next tradie on Google and book with them instead.
Manual scheduling chaos
Juggling job bookings across phone calls, text messages and a whiteboard creates double bookings, missed appointments and frustrated customers.
Slow quote follow-up
Quotes sent and never followed up on are jobs you almost won. Manual follow-up takes time your team doesn’t have — so most quotes go cold.
Invoice chasing
Chasing overdue invoices by phone is time-consuming, awkward and inconsistent. Meanwhile, your cash flow suffers while jobs pile up.
No-show customers
Customers who don’t show up for scheduled jobs waste your team’s time and fuel. Manual reminder calls the day before take time that no one has.
Disconnected tools
Your job management software, CRM and accounting platform don’t talk to each other — creating double handling, data gaps and hours of manual admin every week.
Your office runs on manual processes that don’t scale
When every job booking, reminder, quote follow-up and invoice chase is done manually, your office manager is the bottleneck. And as the business grows, the admin grows faster than the revenue.
The admin doesn’t stop when the tools go down. It stops when it’s automated.
What manual admin actually costs
- Time
- Office managers lose hours every day to tasks that could be fully automated — scheduling confirmations, reminder calls, quote follow-ups and invoice chasers.
- Errors
- Manual data entry between job management software, accounting platforms and CRM creates inevitable errors — double bookings, missed invoices and lost customer records.
- Burnout
- High admin load is the number one reason office managers leave trade businesses. Replacing an experienced office manager costs thousands and sets your operations back months.
How we help
Built for how trade businesses actually operate
We map our solutions directly to the operational pain points of a trade business — so every system we deploy has an immediate, measurable impact on your jobs and your cash flow.
AI receptionist
Answers every inbound call, captures job enquiry details and books the job directly into your schedule — while you’re on the tools, in transit or after hours.
Job scheduling automation
Automatically confirms bookings, sends job details to your team and updates your job management software — no manual data entry required.
Quote follow-up sequences
Automated follow-up messages sent at the right intervals after every quote — keeping your business top of mind without your team lifting a finger.
Appointment reminders
Automated SMS reminders sent to customers before every job — reducing no-shows and last-minute cancellations without manual reminder calls.
Invoice and payment automation
Automated invoice delivery and overdue payment chasers connected to your accounting platform — improving cash flow without awkward manual follow-up calls.
System integration
We connect your job management software, CRM and accounting platform so data flows automatically between your tools — eliminating double handling and data gaps.
The full picture
Automation is just the start
Once your phones are answered and your admin is running automatically, the next step is filling your pipeline with high-quality job enquiries — and building the digital infrastructure to support a growing trade business.
Google Local Services Ads and search campaigns engineered to put your business in front of homeowners actively looking for your trade, reported as cost per booked job.
Dominate the local map pack and organic search results in your service area — so customers searching for your trade find you before your competitors.
Online quoting tools, customer portals and job tracking dashboards — built specifically for how your business operates, owned by you outright.
Transparency
Questions we hear from trade business owners
From setup time to software compatibility — here’s what trade businesses ask us most before getting started.
What job management software do you integrate with?
We connect to the most widely used Australian trade business platforms, including ServiceM8, Tradify, Simpro and Fergus. When we first talk, we’ll confirm compatibility with your specific setup and map out exactly how the data will flow between your systems.
Can it handle after-hours calls?
This is the best use case. The AI can answer basic questions, take messages and book appointments while your office is closed.
Will it work while I’m on a job site with poor signal?
Yes — the AI receptionist runs entirely on our infrastructure, not your phone. Whether you’re in a roof cavity or underground, every call to your business number is answered automatically, regardless of your signal.
How long does setup take?
Most trade business implementations are live within three to five business days from our first call. We handle the entire setup — you just need to walk us through your service area, job types and scheduling preferences.
Can it handle quoting enquiries or just bookings?
The AI receptionist captures all the details needed for a quote — job type, location, scope and contact information — and either books a site visit or passes the lead directly to you with a full summary. It doesn’t generate quotes itself but ensures no quoting opportunity is ever missed.
Are there lock-in contracts?
No lock-in contracts. We work on a project basis for builds, and our retainers are month-to-month after an initial 90-day onboarding period. We’d rather earn your business every month than trap you in a contract.
Let’s talk
Stop losing jobs to unanswered phones
Tell us about your business and we’ll show you where calls are slipping through, and what those missed jobs are worth.
Request a growth audit