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AI voice agents

Every call answered. Every lead captured

Missed calls cost tradespeople and professionals thousands in lost work every year. Our AI receptionist answers every call, qualifies the lead and books the appointment — 24/7, without a salary or sick days.

  • Zero missed calls
  • Instant SMS text-back
  • Works with your existing tools
  1. inbound call
  2. qualify lead
  3. AI conversation
  4. book appointment
  5. CRM sync

While you’re with clients, leads are calling your competitor

Service businesses miss a large share of inbound calls during business hours. Most callers won’t leave a voicemail — they’ll simply tap the next result on Google.

What your business loses every day

  • Most callers move to a competitor after one unanswered call
  • The majority won’t leave a voicemail — the lead disappears silently
  • Every missed call costs the average service business hundreds in lost revenue

Capabilities

One agent. Every call covered

Your AI receptionist handles the full call lifecycle — from the first ring to the booked appointment.

  • Inbound call answering

    Answers every call in your business name, asks the right questions and passes qualified leads directly to you.

  • Outbound follow-ups

    Automatically calls leads who submitted a form, requested a quote or went cold — before they find someone else.

  • Missed call text-back

    When a call goes unanswered, it instantly sends a personalised SMS — “Hi, we just missed your call — how can we help? Reply here, and we’ll get back to you shortly.”

  • Appointment booking

    Integrates with your calendar to check availability and confirm bookings in real time, without back-and-forth.

  • Lead qualification

    Asks your custom questions — budget, location, job type — and only escalates the leads worth your time.

  • 24/7 availability

    Works nights, weekends and public holidays. No overtime, no sick days, no penalty rates.


Getting started

Live in days, not months

We handle the entire setup. You just tell us how your business works.

  1. Discovery call

    We learn your business — your services, service area, pricing and how you like leads qualified.

  2. Build and integrate

    We write your agent’s conversation flow, connect your calendar and CRM and configure booking rules based on how your business operates.

  3. Test and refine

    We run live call simulations, stress-test edge cases and fine-tune the agent’s responses before anything goes near a real customer.

  4. Go live and optimise

    Your agent goes live on your number. We monitor performance and continue optimising based on real call data.


Common questions

Questions we hear before every sign-up

From sound quality to integrations — here’s what service businesses ask us most before going live.

How natural does the voice agent sound?

Our voice agents are built on the latest conversational AI — they speak naturally, handle interruptions and adapt to the flow of the conversation. Most callers won’t know they’re speaking to an AI unless you tell them.

What happens if it can’t answer a question?

The agent is trained to handle your most common scenarios. For anything outside its scope, it politely takes a message and escalates to you immediately via SMS or email.

Does it work with my existing phone number?

Yes. We set up a dedicated number for your agent and forward your existing number to it, which takes minutes. Your number stays with your current provider, and you can switch the forwarding off whenever you like.

What software does it integrate with?

We connect your agent to the tools you already use — Google Calendar, Outlook, HubSpot, Tradify, ServiceM8 and most major scheduling and CRM platforms. If yours isn’t listed, ask. Most platforms with an API can be connected.

How long does setup take?

Most agents are live within 3–5 business days. We handle the entire build — you just need one call to walk us through your business.

What if the AI gives the wrong information?

We implement strict “Guardrails” and a knowledge base that limits what the AI can say. If it doesn’t know the answer, it is programmed to escalate to a human.

Can it handle both inbound and outbound calls?

Yes. The same agent can answer incoming calls and proactively call leads who submitted a form, requested a quote or haven’t been followed up with yet.

Get started

Stop sending leads to your competitors

Every unanswered call is a job you didn’t get. We’ll have your AI receptionist live and capturing leads within days.

Request a growth audit
03 8400 0026contact@grivity.com.auMelbourne, Australia